Please send any returns or exchanges to:
999 Pontiac Avenue
Cranston, RI 02920
You must have:
- a copy of your receipt
- a note indicating a return or an exchange
- contact information
Returns: 30 day limit on refunds (from the date the item is received). Items must remain intact with original tickets (all shoes unworn and in original box) and receipt. After 30 days, items in above condition may be returned for credit with original receipt.
Please note that the shoe box is not a shipping box. Any returns that use the shoe box as a shipping box, any orders undeliverable, and any orders refused will be deducted a 5% restocking fee.
Back Orders: You will be informed, VIA e-mail or phone if there is an outstanding back order for an item purchased. Any backorders may be canceled and refunded before the ship date except for personalized items (i.e. embroidery, screen printing).
Shipping: We charge a low flat rate of $7.50 shipping for all orders, regardless of size. UPS or USPS shipped to your home or facility*.
Shipping is FREE on all orders over $100. Any returns, exchanges, or cancellations that bring your order below $100 are subject to our $7.50 shipping charge.
*Shipping to a facility must be pre-arranged with a manager and is typically only for on-site sales or group sales unless otherwise specified.